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Privacy Policy

Effective Date: 16 April 2025

Gurra Downs Date Company Pty Ltd. (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

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1. What Personal Information We Collect

We may collect the following information when you use our website or place an order:

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment details (processed securely via third-party providers)

  • Order history

  • IP address and browser/device information
     

2. How We Collect Your Information

We collect information when you:

  • Browse or interact with our website

  • Make a purchase

  • Contact us via email or contact forms
     

3. Why We Collect It

We collect personal information to:

  • Process and deliver your orders

  • Provide customer support

  • Send updates about your order or our products

  • Improve our website and customer experience

  • Meet legal and regulatory obligations
     

4. How We Store and Protect Your Information

We store your data securely and take reasonable steps to protect it from loss, misuse, or unauthorised access. Payment information is encrypted and processed by secure third-party providers.
 

5. Sharing Your Information

We do not sell your personal information. However, we may share limited data with trusted third parties in order to operate our website and fulfill your orders, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping providers (e.g., Australia Post)

  • Web hosting providers which may store customer data securely as part of operating our online store

  • Analytics tools to understand how visitors use our site. This helps us improve your experience, but we do not use it for advertising or marketing purposes.
     

6. Cookies

We may use cookies to enhance your experience, track website performance, and remember your preferences. You can disable cookies in your browser settings.
 

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Withdraw consent to marketing communications

To make a request, contact us at: reilly@gurradowns.com.au
 

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

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